Return & Exchange Policy
Welcome to Rfaheya | رفاهية,
your destination for premium and luxurious fragrances. Your satisfaction is our top priority, which is why we offer a flexible return and exchange policy to ensure a smooth and worry-free shopping experience.
Return Policy
You can request a return within 14 days from the date of delivery in the following cases:
The product arrived damaged or with a manufacturing defect.
You received a product different from what you ordered or not as described.
Return Conditions:
The product must be in its original condition, unused, and unopened.
The original packaging and any accompanying accessories must be returned.
If the return is due to a change of mind, the customer bears the return shipping costs.
If the return is due to a defect, Rfaheya | رفاهية will cover the return shipping costs in full.
Exchange Policy
You may request an exchange within 14 days from the date of delivery in the following cases:
You wish to exchange the item for another product (subject to price difference if applicable).
The product received was defective or incorrect.
Exchange Conditions:
The product must be in its original condition, unused, and in its original packaging.
Exchange is limited to one time per order.
How to Request a Return or Exchange?
1. Contact our customer service via:
📧 Contact@darkgreen-gorilla-934702.hostingersite.com
📱 WhatsApp: +20 10 31531311
2. Provide your order number along with a photo or a video showing the product’s condition (in case of defect).
3. Our team will review your request within 24 – 48 hours and provide you with the next steps.
Exchange Conditions:
The product must be in its original condition, unused, and in its original packaging.
Exchange is limited to one time per order.
Important Notes:
Sale or promotion items are not eligible for return or exchange unless they are defective or incorrect.
Rfaheya | رفاهية reserves the right to decline any return or exchange request that does not meet the above conditions.
